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We couldn't have asked for a better experience. Our 5/5 review cannot be explained in such a small testimonial box! Most of our interaction was with Timothy H. The thing we loved most about Timothy was how personable he was, he called us by our names when we walked in and kept note of the very small details we shared with him each visit. Timothy will be someone my fiancé and I remember for a lifetime. Luyen also made our experience memorable, one thing about him is he made sure to meet us in the middle of his busy day so that when he was working on our piece he could relate to who it belonged to - that spoke wonders to us. Tim and Gari were also very kind and helpful to us and I apologize for the other names we might be forgetting but just know how appreciative we are for everything this store has done for us!
Awesome service and quality work! I had a custom piece made with a family heirloom stone. Samantha was SO attentive to detail in catering to all my ridiculous requirements and specifications. She made calls to find the best price and delivery time with their vendors and to get the piece customized. The vendor we settled on had actually gone up in price since printing of the book they had in the boutique but she split the difference since I really like that vendor. She also took time to explain recommendations like white gold over platinum because of durability since what I was requesting was rather intricate. While quoting the work, I mentioned concerns about quality of setting / prongs (I've had bad experiences at other places in the past with custom work.) So, in addition to showing examples of items their jeweler had worked on, she assured me that the jeweler who would be setting the stone was one of the best she'd ever worked with - having only recently moved from craftsman side to working the customer side of the business, she can understand and speak to the skill disparity across jewelers. They recommend the same insuring entity that they work with and they request no referral so I feel pretty confident it's an honest recommendation rather than a venue for kickback. They even offer discounts to keep the jewelry appraisal up to date and of course like every reputable jeweler, they'll inspect and clean at no charge. Morrison is top drawer and Samantha was amazingly easy to work with! Turn around was quick and all said and done, I walked away with a piece I'm very happy with plus the assurance that they'll take care of future needs. Totally recommend, especially for custom stuff.
Morrison Smith is a great family run jewelry store in Charlotte. I always find something great and unique at a fair price for the high quality. I never have to walk around (lost) because their customer service and product is so good. Tim did a great job helping me out. I'm never let down there.
This place was fantastic!! I was needing something fixed on my wedding ring. I was helped by a Timothy who immediately assisted me and gave me several different options. They have fantastic service and really care about there customers. I would recommend them to anyone! Now my rings are fixed and they look gorgeous and I really couldn't be happier.
Needed somewhere reputable and knowledgeable to resize my grandmother's wedding ring. I walked in immediately comfortable. Everyone is great, friendly, and knowledgeable. My ring came back looking GREAT!! The ring was sized too small during first fitting but Morrison immediately took it back to fix with my correct re-sizing! I will be a returning customer. Thanks Morrison for making my wedding day special!
Was greeted by multiple people once I stepped foot in the store. Also was assisted by Tim Hood to remove links from my watch. Very friendly, warm atmosphere. Will definitely go back in the future for more jewelry repair as well as purchases.
Awesome service and quality work! I had a custom piece made with a family heirloom stone. Samantha was SO attentive to detail in catering to all my...READ MORE
Best customer service ever. I needed a ring appraised I had received from my parents for my birthday. They had gotten it from an estate sale so I brought...READ MORE
Just added links to my watch and got the battery replaced. Got both done for the same price another store said it would be to just add the links. Super nice...READ MORE