Did you have a good experience with us?
We couldn't have asked for a better experience. Our 5/5 review cannot be explained in such a small testimonial box! Most of our interaction was with Timothy H. The thing we loved most about Timothy was how personable he was, he called us by our names when we walked in and kept note of the very small details we shared with him each visit. Timothy will be someone my fiancé and I remember for a lifetime. Luyen also made our experience memorable, one thing about him is he made sure to meet us in the middle of his busy day so that when he was working on our piece he could relate to who it belonged to - that spoke wonders to us. Tim and Gari were also very kind and helpful to us and I apologize for the other names we might be forgetting but just know how appreciative we are for everything this store has done for us!
Awesome service and quality work! I had a custom piece made with a family heirloom stone. Samantha was SO attentive to detail in catering to all my ridiculous requirements and specifications. She made calls to find the best price and delivery time with their vendors and to get the piece customized. The vendor we settled on had actually gone up in price since printing of the book they had in the boutique but she split the difference since I really like that vendor. She also took time to explain recommendations like white gold over platinum because of durability since what I was requesting was rather intricate. While quoting the work, I mentioned concerns about quality of setting / prongs (I've had bad experiences at other places in the past with custom work.) So, in addition to showing examples of items their jeweler had worked on, she assured me that the jeweler who would be setting the stone was one of the best she'd ever worked with - having only recently moved from craftsman side to working the customer side of the business, she can understand and speak to the skill disparity across jewelers. They recommend the same insuring entity that they work with and they request no referral so I feel pretty confident it's an honest recommendation rather than a venue for kickback. They even offer discounts to keep the jewelry appraisal up to date and of course like every reputable jeweler, they'll inspect and clean at no charge. Morrison is top drawer and Samantha was amazingly easy to work with! Turn around was quick and all said and done, I walked away with a piece I'm very happy with plus the assurance that they'll take care of future needs. Totally recommend, especially for custom stuff.
We could not say enough wonderful things about Morrison Smith! I never write reviews but Morrison Smith is so outstanding I felt the need to share. My husband and I both had very unique ideas about what we wanted and needed for our wedding bands. They required custom work that was also a bit rushed. The owner, Chuck, immediately drew up what we wanted (which was impressive since two other jewelers couldn't even come close) and he delivered the most stunning rings in record time! My husband and I both get compliments to this day. As a result they have gotten all of our business- jackets for earrings, a new diamond necklace, and even fixing an old family heirloom. All of the employees are warm and friendly and they really can deliver whatever you want... you just have to go in and tell them your vision! Best around!!!!
I'm so happy with my experience designing a custom ring for my mother's day gift to my mom. A very sentimental ring was stolen from her a few years ago and we were heartsick over it. When I worked with Tom and Betsy I could tell they cared about getting this recreation perfect. The end result was better than the original and my mother wears it every day now. Thank you for your attention to detail and precision!
Super awesome service! Can't say enough about the excellence the store provides! Brought 2 watches in 2 different times and they were very nice, extremely friendly and had my watches fixed in minutes! Highly recommend checking them out!!
Beautiful store, friendly faces, great selection. They are the best in town for repair or custom and have gifts of all prices for anyone. Their new custom design center is high tech, you have to give it a try!
Awesome service and quality work! I had a custom piece made with a family heirloom stone. Samantha was SO attentive to detail in catering to all my...READ MORE
Best customer service ever. I needed a ring appraised I had received from my parents for my birthday. They had gotten it from an estate sale so I brought...READ MORE
First things first: Samantha is AMAZING. SO helpful. My fiancé and I recently got engaged and were looking at what different styles of rings were...READ MORE